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Getting started
How do I assemble my TMA-2 headphones?
What is improved with the S05 MKII speaker units?
What is the difference between REPREVE® and Alcantara®?
How do I control the S10 speaker units?
Are the S10 speaker units compatible with all TMA-2 headbands?
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Orders & Shipping
What is the status of my order?
Which countries do you ship to?
What shipping methods do you offer?
How can I return my order?
Will I get charged import duties in the UK?
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Troubleshooting
Where do I find the serial number of my product?
I only hear sound from one side, what can I do?
My product is no longer working, what can I do?
Which generation are my S05 Speaker Units?
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Product manuals
H10 and X01 quick start guide
H10 headband product manual
X01 transmitter product manual
S10 quick start guide
H06 product manual
UNIT-4 product manual
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TMA-2 Wireless+
How do I pair my H10 and X01 with W+ link?
H10 firmware update and improvements
How do I firmware update the H10 headband?
Can I use the TMA-2 Studio Wireless+ with a cable?
What devices are compatible with W+ Link?
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UNIT-4 Wireless+
How do I change the EQ on my UNIT-4?
Is UNIT-4 made from responsible materials?
What is the maximum range between UNIT-4 and X02?
How do I power X02 when using the mini-jack input for audio?
Can I use X02 with my H10 TMA-2 headband?
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Sustainability
How do I clean my E08 Alcantara® earpads?
Why do you use vegan leather instead of real leather?
How can I best recycle my product?
What makes REPREVE® different from other materials?
What is the difference between REPREVE® and Alcantara®?
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Membership
Who can become a member?
What are the memberships benefits?
How do I register my product?
Can I register one or more products in one go?
How many products can I register?
How is the extended warranty calculated?
How can I delete my account?
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REMIXED: Buy used
What are Remixed products?
What condition are the Remixed products in?
What is the warranty for Remixed products?
What is your return policy for used products?
Where do Remixed products come from?
Do you ship Remixed products worldwide?
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REMIXED: Trade-in
What are the benefits of trade-in?
How do I trade-in my products?
Can I trade-in any type of AIAIAI product?
Where can I use the credit I receive for my trade-in?
How is the trade-in product evaluated?
Where can I trade in my products?
How can I return a product to trade-in?
Can I trade-in my earpads?
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Repair guides
Repair guide 01: Speaker units
Repair guide 02: Speaker units MKII
Repair guide 03: Over-ear earpads
Repair guide 04: UNIT-4
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Black Friday
Do you also have Black Friday offers at retailers and in your store in Copenhagen?
Where do I add the voucher to get the Black Friday discount?
Why can’t I use my voucher?
Where is my order?
When will I receive my order?
Can I buy Remixed during Black Friday?
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