How can I return a product to trade-in?

You have 3 options:

1. Trade-in with shipping label made through our Trade-in form
2. Trade-in in our store in Copenhagen
3. Trade-in where you are handling the shipment and costs yourself

1.Trade-in with shipping label made through our Trade-in form
Create your Trade-in here.
Make sure to print and include the trade-in form when sending back the product(s)
The price for a label is EUR/USD/GBP 7, which you will pay when making the label.

2. Trade-in in our store in Copenhagen
If you live close by our store in Copenhagen (Studiestraede 31, 1455, CPH, DK), you can stop by and make your Trade-in. This service is free of charge. 

3. Trade-in where you are handling the shipment and costs yourself
If you want to handle the Trade-in method yourself in terms of freight method and charges, feel free to do so. Please remember to print and fill out the Trade-in form and include it in the shipment. 

Trade-in: Europe, UK
The Trade-in has to be sent to the address below:

AIAIAI
c/o Trade-in
Studiestræde 31
1455 København K
Danmark 

Please make sure that the shipment is being delivered to our AIAIAI address, as we will not collect returns in pickup locations or package shops. 


Trade- in: USA & Canada
The Trade-in has to be sent to the address below:

Ships-a-Lot/ AIAIAI Trade-in
4477 Getwell Rd
Memphis,
TN 38118 USA


Trade- in: Rest of World
Please get in touch with our customer service at [email protected]

Important note:
We recommend that you always secure a receipt as proof of sending the package, in case it gets lost during transit. Please note that you are responsible for the product until it reaches us.

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