Terms and conditions

This site is owned by AIAIAI ApS.

You agree to be bound by these terms and conditions when using this website and/or placing an order from this website. AIAIAI reserves the right to update or modify these terms and conditions at any time without prior notice. We therefore recommend you to review these terms and conditions whenever you use this website.

DISCLAIMER – LEGAL NOTICE

AIAIAI does not guarantee that the information provided on the website is complete, accurate, or up to date. Although we endeavor to provide correct information regarding colors, pictures, texts, prices, and warehouse stock, inaccuracies, typographical errors or omissions can occur. In the case of incorrect prices or available stock, we will give you the opportunity to cancel the order. AIAIAI reserves the right to change the content and information provided in the website at any time. AIAIAI will not be liable for any indirect or direct damages, including lost profits, resulting from the information on this website or otherwise connected to the website. This also applies to all websites, which we link to. AIAIAI is not responsible for the content of these external websites. We cannot be held responsible for the website being temporarily unavailable, but we make every effort to secure access to the website. To optimize the design of the website and track preferences we use cookies, which are not connected to personal data. AIAIAI only stores personal data that has been provided by you, e.g. for shopping at our webshop or by signing up for our newsletter. All personal data is dealt with confidentiality and we will not sell or disclose any personal data to third parties unless necessary (e.g. carriers). You can end the subscription to our newsletter at any time by unsubscribing at the bottom.

ORDERS

Orders can be placed on the website and are not binding until AIAIAI has confirmed the order by issuing an order confirmation. Once you have placed your order we will send you a preliminary confirmation via email. Please note that before shipping it usually takes up to 2 business days to process orders. We operate Monday to Friday, except for public holidays. Once your order has been shipped we will send you the final confirmation and tracking information for your order via email. When you place an order, all data is encoded to and from the website by SSL (Secure Socket Layers).

Can I cancel my order order?

To cancel your order, log in to your AIAIAI account.
If your order has not been processed yet, you'll have the option to select 'Cancel.'

Since we aim to process and ship orders as quickly as possible, if your order has already been processed, you will need to select 'Return' and follow the provided return instructions.

Please ensure you create your AIAIAI account using the same email address you used to place the order.

Can I make changes to my order?

Unfortunately, it is not possible to make changes to your order once it has been placed. If you would like to change something on your order, you will need to cancel your order.

Can I change my delivery address after placing an order?

Unfortunately, it's not possible to change the delivery address once your order is placed. 

PAYMENT & SHIPPING

You can pay online by Visa, MasterCard, Dankort, American Express or PayPal. Note that not all options will be available in all countries. If you order from a country that is part of the European Union, prices include Danish VAT at 25%. Please note that local import duties vary by country and region. These taxes are to be paid by you as a customer. If you reject the parcel due to local duties, the parcel will automatically be returned to AIAIAI Aps. In this case, we reserve the right to charge a fee corresponding to our expenses in connection with the shipment, including a reasonable administrative fee.

Please refer to the checkout page for a total price including VAT and other taxes.

These charges are at your expense and we recommend you to contact your local customs office for more information. Shipping costs will be added to your order and indicated prior to final payment. Please refer to Payment & Shipping for some general rates. All our shipments are sent by UPS, DHL, FedEx, GLS, or Post Danmark from our warehouses in Denmark, the USA, and Hong Kong respectively. 

The estimated delivery time is 3-6 business days to EU countries and the USA and 5-10 business days to all other countries. If an order is placed after 01.00 pm CET on Friday, the process of this order will start the following Monday.

Delivery times vary depending on the country and customs issues and are therefore only indicative. In addition, AIAIAI reserves the right to delay any order due to payment validation.

RETURN POLICY

When purchasing from our website, AIAIAI gives you a 30-day money-back guarantee from the day of delivery, not covering shipping costs and additional duties and/or taxes. To initiate a return, please visit our Return Page within 30 days and return your product exactly as received. We expect that the product will be returned in the original packaging, packed with care, and in the same condition as when received. We expect that you only test the product in accordance with the testing that you would have done if you had tried the product in a physical store. If the product has been used (smells, scratches, etc.) or suffers from defects that may be due to your circumstances. We reserve the right to make a refund reduction corresponding to the condition of the product when the product is returned to us.

Please note that you are responsible for the product until it reaches us. We will not compensate for products that have been lost during shipping, so we recommend sending the return with a traceable service so it can be located. We will not be responsible for delays in customs processes outside the EU.

We do not offer a free return service, and AIAIAI will therefore not cover the shipping cost for returning the products. This has been decided by us due to the exploitation by some customers who buy products without any need, which strictly contradicts our values and sustainable agenda.

Refunds will be made to the credit card, which has been used when ordering, within two weeks of having received the returned item. Faulty products that have been purchased from our website can be replaced or refunded within 30 days after delivery. Please contact us through general inquiries for more information. For products that become faulty after the 30-day guarantee or have been purchased from an authorized reseller, we offer a two-year limited warranty. Please refer to our warranty section for more information.

RETURNS FROM RESELLER
If you bought your products from a reseller, please contact the reseller directly, these terms and conditions do not apply to such a purchase.

EXCHANGE OF PRODUCTS
We cannot process exchanges. Please return the product for a refund and place a new order.

PRODUCT INSPECTION
If you have a product issue and send them in for inspection we are not responsible for the shipping cost unless we can detect any product defects - in that case, we will refund the shipping cost and send a replacement free of charge.

FORCE MAJEURE

Shipping and delivery dates are only estimates and cannot be guaranteed. We are not liable for any delays in shipments. We cannot be held responsible for a delay or any other failure caused by circumstances beyond our reasonable control (“Force majeure”). Should such a situation arise, we will inform you and try to solve the situation as best as we can.

LAW

Any disputes relating to these terms of use shall be settled according to Danish law by Danish courts. There might apply additional legal requirements for you depending on the laws of your country. You must comply with all applicable laws and regulations. You agree to be bound by these terms and conditions when using this website and/or placing an order from this website. AIAIAI reserves the right to update or modify these terms and conditions at any time without prior notice. Please review these terms and conditions whenever you use this website.