SUPPORT

Black Friday

• Do you also have Black Friday offers at retailers and in your store in Copenhagen?
• Why can’t I use my voucher?
• Where is my order?
• When will I receive my order?
• Can I buy Remixed during Black Friday?

Getting started

• How do I assemble my TMA-2 headphones?
• How do I control the S10 speaker units?
• How do I charge the H10 headband?
• How do I charge the S10 speaker units?
• How do I connect analog audio input to the S10 speaker units?

Orders & Shipping

• What is the status of my order?
• Which countries do you ship to?
• What shipping methods do you offer?
• How can I return my order?
• Will I get charged import duties in the UK?

FAQ

• What is the difference between E02, E04, E08 and E10?
• What is the difference between S01 MKII, S02 MKII, S05 MKII and S10?
• Are the S10 speaker units compatible with all TMA-2 headbands?
• Do the speaker units have a cable lock?
• Where do I find the serial number of my product?
• Is it possible to buy the H10 headband separately?

TMA-2 Wireless+

• How do I pair my H10 and X01 with W+ link?
• H10 firmware update and improvements
• How do I firmware update the H10 headband?
• Can I use the TMA-2 Studio Wireless+ with a cable?
• What devices are compatible with W+ Link?
• Is it possible to buy the H10 headband separately?

UNIT-4 Wireless+

• How do I change the EQ on my UNIT-4?
• Is UNIT-4 made from responsible materials?
• How do I firmware update UNIT-4?
• What is the maximum range between UNIT with X02 and Bluetooth® Devices
• How do I power X02 when using the mini-jack input for audio?
• Can I use X02 with my H10 TMA-2 headband?

Product manuals & Guides

Sustainability

• How do I clean my E08 Alcantara® earpads?
• Why do you use vegan leather instead of real leather?
• How can I best recycle my product?
• What makes REPREVE® different from other materials?
• What is the difference between REPREVE® and Alcantara®?

REMIXED: Trade-in

• What are the benefits of trade-in?
• How do I trade-in my products?
• Can I trade-in any type of AIAIAI product?
• Where can I use the credit I receive for my trade-in?
• How is the trade-in product evaluated?
• Where can I trade in my products?
• Can I trade-in my earpads?

REMIXED: Buy used

• What are Remixed products?
• What condition are the Remixed products in?
• What is the warranty for Remixed products?
• What is your return policy for used products?
• Where do Remixed products come from?
• Do you ship Remixed products worldwide?

Troubleshooting

• Where do I find the serial number of my product?
• I only hear sound from one side, what can I do?
• My product is no longer working, what can I do?
• The sound volume is lower than expected
• My Bluetooth device keeps disconnecting

Repair guides

• Repair guide: TMA-2 speaker units
• Repair guide: TMA-2 speaker units MKII
• Repair guide: TMA-2 over-ear earpads
• Repair guide: UNIT-4 battery