The sound volume is lower than expected

If you're using an iPhone, we recommend you check the sound settings, in Settings > Sounds & Haptics > Headphone Safety > make sure 'Reduce Loud Sounds' is turned off. If this doesn't help, unfortunately what you are hearing is the maximum volume we can play in Bluetooth mode. We are following legal requirement EN32368 for wireless audio devices, which is in place to protect people's hearing from dangerous exposure.

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