Support · Orders & Account · Account · How do I delete my account?

How do I delete my account?

In Settings, type DELETE and choose Delete account. This removes your login and your registered products, including any extended warranty from registering them. We keep your orders and support conversations.

Before you start

Log in to the account you want to delete.

Steps

  1. Open Settings.
  2. If the page asks you to log in again, choose Log in again first. That shows when it has been more than 10 minutes since you entered your password.
  3. Under Delete account, type DELETE.
  4. Choose Delete account.

You are then logged out. We email that address to confirm the account was deleted.

If it doesn't work

  • The button stays off until the box says DELETE.
  • If the page says the account was not fully deleted, choose Delete account again.
  • If you have tried several times, wait and try again later.

Need more help?

Our Copenhagen team is here on weekdays, and chat is available around the clock.