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AIAIAI ·Support

SUPPORT

What are you looking for?

GETTING

STARTED

TMA-2 Wireless+

UNIT-4 Wireless+

TMA-2

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WE HELP?

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Getting started

How do I assemble my TMA-2 headphones?
How do I control the S10 speaker units?
How do I charge the H10 headband?
How do I charge the S10 speaker units?
How do I connect analog audio input to the S10 speaker units?
How do I control my wireless headband?

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Orders & Shipping

What is the status of my order?
Which countries do you ship to?
What shipping methods do you offer?
How can I return my order?
Will I get charged import duties in the UK?

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FAQ

What is the difference between E02, E04, E08 and E10?
What is the difference between S01 MKII, S02 MKII, S05 MKII and S10?
Are the S10 speaker units compatible with all TMA-2 headbands?
Do the speaker units have a cable lock?
Where do I find the serial number of my product?
Is it possible to buy the H10 headband separately?

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TMA-2 Wireless+

How do I pair my H10 and X01 with W+ link?
H10 firmware update and improvements
How do I firmware update the H10 headband?
Can I use the TMA-2 Studio Wireless+ with a cable?
What devices are compatible with W+ Link?
Is it possible to buy the H10 headband separately?

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UNIT-4 Wireless+

How do I change the EQ on my UNIT-4?
Is UNIT-4 made from responsible materials?
How do I firmware update UNIT-4?
What is the maximum range between UNIT-4 and X02?
How do I power X02 when using the mini-jack input for audio?
Can I use X02 with my H10 TMA-2 headband?

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Product manuals

H10 and X01 quick start guide
H10 headband product manual
X01 transmitter product manual
S10 quick start guide
H06 product manual
UNIT-4 product manual
X02 product manual

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Sustainability

How do I clean my E08 Alcantara® earpads?
Why do you use vegan leather instead of real leather?
How can I best recycle my product?
What makes REPREVE® different from other materials?
What is the difference between REPREVE® and Alcantara®?

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REMIXED: Trade-in

What are the benefits of trade-in?
How do I trade-in my products?
Can I trade-in any type of AIAIAI product?
Where can I use the credit I receive for my trade-in?
How is the trade-in product evaluated?
Where can I trade in my products?
How can I return a product to trade-in?
Can I trade-in my earpads?

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REMIXED: Buy used

What are Remixed products?
What condition are the Remixed products in?
What is the warranty for Remixed products?
What is your return policy for used products?
Where do Remixed products come from?
Do you ship Remixed products worldwide?

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Membership

Who can become a member?
What are the memberships benefits?
How do I register my product?
Can I register one or more products in one go?
How many products can I register?
How is the extended warranty calculated?
How can I delete my account?

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Troubleshooting

Where do I find the serial number of my product?
I only hear sound from one side, what can I do?
My product is no longer working, what can I do?
The sound volume is lower than expected
My Bluetooth device keeps disconnecting

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Repair guides

Repair guide: TMA-2 speaker units
Repair guide: TMA-2 speaker units MKII
Repair guide: TMA-2 over-ear earpads
Repair guide: UNIT-4 battery

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UNIT-4

MOBILE APP

Tune the frequency response to your space using the predefined sound profiles or customisable 5-band EQ with the UNIT-4 mobile app.

Available on Apple Store and Google Play.

Get the app

SPARE PARTS

& REPAIR

With repair, we reuse existing resources. Extend the lifespan of your products with official AIAIAI repair guides.

Repair guides

SUPPORT

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TMA-2 Wireless+

UNIT-4 Wireless+

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REMIXED: Trade-in

REMIXED: Buy used

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SUPPORT

BROWSEBY TOPIC

Getting started

Orders & Shipping

FAQ

TMA-2 Wireless+

UNIT-4 Wireless+

Product manuals

Sustainability

REMIXED: Trade-in

REMIXED: Buy used

Membership

Troubleshooting

Repair guides

Shop

Community

Explore

Stay up to date

Join us online

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