How do I change the email on my account?

Open Settings, enter the new email, and confirm the link we send to that address. The link works for 30 minutes. Orders placed with your old email stay on the account.

Before you start

Log in with your email and password. If you use Google or Apple, your email comes from that account, and Settings does not change it.

Steps

1. Open Settings.
2. Under Update email, enter the new email and choose Send confirmation link.
3. If the page asks you to log in again, choose Log in again first. That shows when it has been more than 10 minutes since you entered your password.
4. Open the email we send to the new address. The subject is "Confirm your new email for your AIAIAI account".
5. Choose Confirm within 30 minutes, while you are logged in to this account.

Your account then uses the new email. Log in with that address from now on. We also email the old address to say it changed.

If it doesn't work

• If you use Google or Apple, the page says your email comes from that account. Settings cannot change it.
• If the new address is already on another account, choose a different one, or log in to that account instead.
• If the link has expired, ask for a new one in Settings.
• If the link is for another account, log out, log in to the account you asked to change, and open the link again.
• If you have asked several times, wait and try again later.

Support tickets in your account are the ones sent from the email you log in with.