Why can I hear sound in only one ear of my headphones?

If you are experiencing low or no sound on one or both sides of your headphones, please try the steps below:

Check your setup

Make sure that your headphones are correctly assembled and both speaker units are turned the right way. A loose or misaligned connection can cause sound issues.

Test each speaker unit

• Unplug both speaker units from the headband
• Connect your audio cable to one speaker unit at a time (see image below for reference).
• Play some audio to check if each side works on its own

Swap sides

Please try and switch your speaker units around on the headband (L<-->R) to test if the sound issue persistently stays on the same side of the headband, or if it moves with the speaker unit.

Still having issues?

Please reach out to us with your result from the troubleshooting steps above.
Be sure to include a photo of your headphones and a copy of your receipt in your submission

Once we receive your message, we'll review the information and guide you on the best next steps.