How do I cancel my order?

If we haven't processed your order yet, you cancel it with the click of a button in your account. Log in with the email you ordered with and choose Cancel. If that button isn't there, we'll take it back as a return.

How it works

We start processing quickly, so the button is only there at the beginning. That usually means within two business days, Monday to Friday, except public holidays. An order placed after 1:00 pm CET on Friday starts on Monday.

Once it has been processed, we can't stop it. A return is the way to send it back.

We also can't change an order once it is placed. Cancelling and ordering again is the way to change it, while Cancel is still there.

How to get help

Open your orders and choose Cancel.

If the button is missing, please follow the steps in How do I return my order?.