What is the status of my order?

We'll email your tracking as soon as it ships. That is usually within two business days. Your account shows the same update.

How it works

A first email confirms the order. It does not include tracking. That comes in a second email, once the parcel is on its way. Your account shows the tracking number as soon as the parcel has one.

We pack Monday to Friday, except public holidays. An order placed after 1:00 pm CET on Friday starts on Monday. An express shipment is processed in the same two business days.

Once it is on the way, allow:

• 3 to 5 business days to EU countries and the USA
• 5 to 10 business days everywhere else

Treat those as a guide. Customs can add time, and we sometimes hold an order while the payment is checked. We can't promise a delivery date.

How to get help

Open your orders. The tracking number there opens the courier's page, which has the latest scan. If the tracking email isn't in your inbox, check spam. The same number is on the order.